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Updates from October, 2012 Toggle Comment Threads | Keyboard Shortcuts

  • M60 Alarm Dialer 12:30 pm on October 22, 2012 Permalink |
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    How to turn off the answer machine on your mobile phone sim card 

    If you are putting  a mobile phone sim card into a GSM Autodialler you must first disable the Answer Phone otherwise you when ever you try to interrogate the GSM Autodialler or cancel it you will get the answer phone rather than the Autodialler.


    • To turn the answer phone off:
    • Dial 1210 and press send.
    • To turn the answer phone on:
    • Dial 1211 and press send.


    • To turn the answer phone off or on:
    • Contact customer services on 150 ask them to turn it on or off.
    • Some handsets allow you to adjust the settings from the menus.


    • To turn the answer phone off:
    • Dial 1760 and press send.
    • To turn the answer phone on:
    • Dial 1750 and press send.


    • To turn the answer phone off or on:
    • Contact customer services on 1913 ask them to turn it on or off.
    • Some handsets allow you to adjust the settings from the menus.

    For more information or help contact us or visit the GSM or SMS Page

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  • M60 Alarm Dialer 11:53 am on September 21, 2012 Permalink |
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    How to change the Model 30 Alarm Dialler Software 

    How to change the Model 30 Alarm Dialler Software

    The software that controls the M30 can be found on the CPU board, located on the back of the M30 membrane/front panel.
    IMPORTANT: Before changing the M30 software ALL power MUST be disconnected from the M30. To do this first remove the
    Mains power, this could be done at the source, or by simply pulling out the fuse holder located on the Mains block inside the
    It should be noted that the M30 still has power (I.e. The display is still showing information). This is due to the battery back-up
    inside the M30. To disconnect the battery back-up simply press the OFF button located on the Power Supply board, as shown
    in the diagram below, (N.B. The termination plate needs to be removed before access can be made to the mains block and OFF
    When all power has been removed from the M30, there will be NO input indicators lit and the LCD display will be blank, the
    software can now be safely changed.

    M30 Alarm Dialler

    To obtain access to the software remove the 4 retaining screws shown in the diagram above. The Membrane can now be
    removed from the chassis. (Note: there is a cable that connects the CPU to the Power supply, this does not need to be
    disconnected, but it may be easier to fit the software by removing the cable from the CPU board).
    The software is stored in the EPROM and can be located by a White label clearly showing the current software version.
    Below is an example of an EPROM with the software version M30V40STD8, yours may well be different.

    M30 Software EpromBefore removing the old software, note the direction the small notch at the top of the EPROM is facing. Now using a small
    screwdriver, remove the old software and replace it with the new software, ensuring that the notch is facing in the same
    direction as the old software.
    The M30 can now be put back together, I.e. reconnecting the ribbon cable (if removed), placing the CPU/membrane back in to
    the chassis, re-inserting the retaining screws. Once done the only thing left to do is reconnect the Mains and allow the M30 to

    IMPORTANT: It is absolutely vital that the M30 is now tested for all events. (I.e. All alarms are checked and the M30 is tested
    for dialling out, and interrogation.



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  • M60 Alarm Dialer 11:30 am on August 31, 2012 Permalink |
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    Wireless Alarm Autodialler 

    Wireless Alarm Autodialler


    Sometimes it can be more convenient to have a Wireless Alarm Autodialler instead of a wired one connected to the PSTN networks. Our Wireless Autodialler uses the GSM mobile networks in order to send and receive alarm messages.

    Wireless systems do have a number of advantages over a standard wired system;

    • Where it is not possible to get a PSTN landline installed.
    • Where the cost is prohibitive to get a landline installed.
    • Can be used in a temporary installation.
    • Can be used where the item being monitored is regularly moved.
    • Where there is high risk that a land line might fail either because of nature or due to malicious damage.


    We offer two different types of wireless system;

    GSM Dialler Converter Module

    This module allows you to have the best of both worlds, you can either just use the GSM wireless networks to send real speech voice alarm messages or switch to them if the land line fails or is cut.

    SMS Module

    This module allows you send SMS text messages alerting your on call personal there is a problem on site.


    When opting for a wireless system instead of a wired system you do need to be aware they are not typically as reliable as a landline PSTN system. The GSM networks do not have the same operating capacity as PSTN phone networks. That is why at peak times e.g. New Year you cannot get a call out. Governments also have the right to shut down the GSM networks in times of national emergency or when they are performing sensitive operations.

    The GSM networks are also more susceptible to being disrupted by local electrical interference.



    For more information please Contact Us or visit our GSM Dialler Module page or our SMS Alarm Dialler Page

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  • M60 Alarm Dialer 4:23 pm on August 23, 2012 Permalink |
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    Fire Alarm Autodialler 

    Fire Alarm Autodialler

    Fire Alarm AutodiallerHaving an Alarm Auto dialler attached to your Fire Alarm today should be considered essential not only your peace of mind but a lot of insurance companies now require it.

    A fire alarm without an autodialler is a bit like the proverbial tree in the woods, if you have spend thousands of pounds getting the latest fire alarm installed with smoke and heat detectors dotted around and it is triggered at 0200 in the morning and no one hears it then it was a waste of money when you arrive in the morning and find the buildings no longer there.

    Even if you have a 24hr manned site with a security office you want them dealing with the fire not trying to find the emergency contact list.

    Most types of Autodialler supplied today are not up to the task, they are designed as cheap add-ons for residential intruder systems where if they fail and don’t dial out it’s not the end of the world. But if there’s a fire and people’s lives or you business are at stake then you need a reliable peace of equipment that is designed for the job.


    At a bare minimum you should require the following features;

    • Customisable messages that meet the specification laid down to dial 999.
    • Being able to program in multiple alarm message recipients.
    • Knowing that the machine will keep trying to send alarm messages until the alarm has been acknowledged.
    • Industrial/commercially designed with quality internal components (not built as quickly and cheaply as possible using the cheapest parts around).
    • Multiple channels/inputs that allow the distinction of different areas/zones of the building.
    • Integrated battery backup (not external or made / supplied by a third party as they might not be compatible and won’t be monitored.)
    • Integrated mains failure.
    • Integrated low battery alarm.
    • Be fully serviceable (6 or 12 monthly) by the manufacturer or by a Service Company fully trained by the manufacture.
    • IP65 Enclosure to protect from moisture / dust and insects causing damage.


    For example the M30 Autodialler has the following extra features as well;

    • Telephone line Backup – if the Land line fails e.g. a provider fault or the fire has taken out the line, the M30 will automatically switch to the GSM mobile/cell networks.
    • Channel to Roster – With this feature installed each channel is in practice a separate machine, which will dial a totally separate set of alarm numbers. So for example if channel 1 was activated it would phone telephone list 1, if channel 2 was activated is would phone telephone list 2 etc.

    This is ideal for a block of businesses where you want to communicate the detection of an alarm to the building owners and the individual     businesses with out disturbing everyone else or buying multiple Autodialers.


    The M30 and its predecessors have been used around the world for the protection of property, assets, people and livestock since 1956.



    For more information how the M30 can connect to your fire alarm and the current Pricing please Contact Us or visit the Autodialler Standard Features or Autodialler Optional Features Page.

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  • M60 Alarm Dialer 11:45 am on August 8, 2012 Permalink |
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    Horticulture Alarm Systems and Alarm Auto Diallers 

    Horticulture Alarm Systems and Alarm Auto Diallers.


    A Horticulture company’s site normally contains one or multiple glass houses that they use to grow or ripen fruit, vegetables, flowers or plants. These products are then sold on to be eaten or planted. These products especially when young are very sensitive to their environmental conditions especially as more often then not the growers are forcing the plants to grow out of their normal seasons.


    Because of this it is critical to install an alarm system to monitor the environmental conditions of the glass house as even a small drop in temperature can kill off a whole seasons growing and cost the company thousands of pounds in left revenue.


    Of course there is no point in having an alarm system if it goes off at 1 o’clock in the morning and there is no one on site to hear it. As most sites are not manned 247 and the owners/managers house is not on site you need a way to easily communicate the alarm to the correct on call personal.


    The best way to that is via an Alarm Auto Dialler, invented by Packs Infotel in 1958 – When the Alarm Auto Dialler detects an alarm signal either directly from the thermostats or via another system, it checks to see who the current on call staff are depending on the time of day & day of the week. It then sends a real speech message or text message detailing exactly what has happened so the staff can judge whether they need to rush in to deal with the problem or if it can wait for morning. The Alarm Dialler will continue to issue messages until a member of staff acknowledges they are going to deal with the alarm.


    By using a Industrial Alarm Auto Dialler with integrated battery backup and GSM phone line backup you can rest in the safe knowledge that even during a power cut and or phone line interruption you will get a phone call.


    You can also connect the Alarm Auto Dialler to your intruder alarms or lone worker systems to give you extra peace of mind and or to comply with health and safety regulations.



    For more Information please Contact Us or visit the Horticulture Autodialler System Page.

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  • M60 Alarm Dialer 3:34 pm on July 24, 2012 Permalink |
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    GSM Frequency Bands for Alarm Dialers 

    GSM Frequency Bands for Alarm Dialers

    Europe & the USA operate on different Frequencies or Bands.

    GSM 900 / GSM 1800 MHz are used in most parts of the world: Europe, Asia, Australia, Middle East, Africa.
    GSM 850 / GSM 1900 MHz are used in the United States, Canada, Mexico and most countries of S. America.


    A USA “Dual Band” Alarm Dialer or phone will not work in Europe, Asia, or Australia.

    A Europe “Dual Band” Alarm Dialer or phone will nor work in the USA, Canada or Mexico.

    A “Tri-Band” Alarm Dialler has three GSM bands 900/1800/1900 MHz or 850/1800/1900 MHz

    A “Quad Band” Alarm Dialler supports the four main GSM frequencies so will work in both the USA and Europe.




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  • M60 Alarm Dialer 2:31 pm on July 16, 2012 Permalink |  

    Buying an Alarm Auto Dialler System Part 1 

    Choosing & Buying an Alarm Auto Dialler System Part 1


    The very first question you should ask yourself is whether to choose a Domestic Auto Dialler System or an Industrial Auto Dialler System.


    The reason you need to ask yourself this is Industrial and Domestic systems are designed for totally different situations / environments and have specific functions & features that each may require.

    For example; Domestic systems don’t have integrated battery backup or mains failure detection, so if you purchased a domestic auto dialler then realised you wanted battery backup, you would have to slave the power from another panel reducing its standby time or get a separate item and then hobble them together. But Industrial versions have integrated battery backups that are designed specifically to work with that system, to offer maximum performance and reliability.


    But the most crucial question you need to ask is; is the Auto dialler going to be looking after a critical system or environment?

    E.g. Livestock, Hospitals, Fire Alarms, Lone Worker systems, Fridges / freezers, Horticulture, Data Centres – Basically anything where a human or animals life is at risk or your business would take a large financial hit if something happened.


    Why does that matter?

    Because Domestic Auto Diallers generally speaking are mass produced items using the cheapest components possible, designed to operate in safe, room temperature dry environments. They are non repairable and non serviceable so engineers cannot check for early failure signs, when they do fail you just throw them away and replace them.


    Industrial Auto diallers on the other hand have integrated fail safes and backups so they will continue to function even after a failure occurs. They are designed to operate in harsh environments, so their internal components are designed to cope with high & low temperatures and power glitches. Typically they have high IP rated housings to keep moisture and vermin out as well.

    Industrial systems tend to have long operating lives, for example we have systems installed in the early 1980’s that are still going strong.

    They are also designed to be fully serviceable and easily repairable as required by most insurance companies.


    For more information on our M30 Auto dialler system check its Standard Features.


    Part 2 coming soon….



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  • M60 Alarm Dialer 3:34 pm on June 8, 2012 Permalink |  

    How to Change the Sim Card on your M30 Alarm Dialer 

    Changing the M30 Alarm Dialer  SIM-Card.

    You cannot simply pull out your existing SIM-Card, and insert the new SIM-
    Card. Please follow carefully the instructions below.
    1.    Press ‘M’ on the keypad, the message [Change Roster] will be seen.
    2.    Press ‘N’ on the keypad, the message [Change SIM-Card] will be seen.
    3.    Press ‘Y’ for Yes.
    4.    The M30 will ask ‘REMOVE EXISTING CARD’.
    5.    Remove the SIM-Card from the M30.
    6.    The M30 will respond with ‘INSERT NEW CARD’
    7.    Insert the new SIM-Card.
    8.    Press the ‘Y’ key once the new SIM-Card has been inserted.
    The M30 will now start loading information from the new SIM-Card.


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