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Updates from November, 2013 Toggle Comment Threads | Keyboard Shortcuts

  • M60 Alarm Dialer 2:38 pm on November 19, 2013 Permalink |
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    CTR Channel to Roster Software Upgrade 

     CTR Channel to Roster Software Upgrade

    On a Standard M30 on when dialing it will select the Duty Roster set by the User (1,2 or 3). The current Duty Roster selected is shown on the top right of the LCD display (e.g. R1, R2, R3).

    CTR Channel to Roster Software Upgrade

    CTR Channel to Roster Software Upgrade

     

    The Channel to Roster software works differently. When an alarm becomes active, instead of the M30 dialling out on one of the Duty Rosters, the M30 will automatically select a Roster linked to that alarm channel.

    So for Example;

    If Channel 1 is activated it will dial Roster 1.

    If Channel 5 is activated it will dial Roster 5.

    If Channel 10 is activated it will dial Roster 10 etc.

    This software upgrade is great for when you need to communicate different alarms to different people for example the fire brigade for the fire alarm and the maintenance department for the Air Conditioning in the server room.

    This new feature is available either as an option on a new M30 or as a simple software upgrade on a current machine.

    For more information and pricing on the C2R Software Upgrade please contact us

     
  • M60 Alarm Dialer 3:22 pm on May 17, 2013 Permalink |
    Tags: , , , , , , Multi Channel,   

    Multi Channel Active Alert Feature 

    Multi Channel Active Alert Feature

    As of the Summer of 2013 we have added another new feature to our M30 Alarm Dialler, the ability to setup a default “Multi Channel Active” alert message.Multi Channel Alarm Dialer

    On a standard M30 when you get an alarm call, the M30 will play a message detailing every current active alarm, this can take a while if there are lots of active alarms, especially on a 16 or 56 channel machine.

    With the “Multi Channel Active” feature if more than 4 (default is 4 but is alterable) channels/inputs are active the M30 will play a short user recordable message e.g. “There are Multiple Alarms Active, call back or interrogate for more information”.

    If you want to know exactly what channels are active you just have to phone the M30 back to cancel the alarm or perform a standard integration, and as per a normal machine the M30 will list all the active channels.

    This new feature is available either as an option on a new M30 or as a simple software upgrade on a current machine.

    For more information and pricing on the Multi Channel Active Alert Feature please contact us

     
  • M60 Alarm Dialer 2:14 pm on March 14, 2013 Permalink |
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    SMS Text Message Feature 

    SMS Text Message Feature

    As of the winter of 2012/13 we have added another new feature to our M30 Alarm Dialler, the ability to send SMS messages in addition to the standard voice messages.

    SMS Text Message Feature

    Each input/channel on the M30 can be configured with a user defined text message of around 25 ASCII characters – so instead of a recipient getting a useless “channel 1” alarm they can receive a useful “Mains Failure Boiler one” message.

    This feature is in addition to the standard voice message option so you can still setup and send user recordable voice messages over the PSTN networks or over the GSM networks with the GSM converter.

     

     

    Setup

    Setting up your M30 is very simple; while entering your alarm contacts phone numbers you can select whether the recipient should get a SMS or a voice message.SMS Text Message Display

    The station identification is a maximum of 31 ASCII Characters.

    All inputs can have an individual identifying text message of up to 25 ASCII characters.

     

    Operation

    When the M30 detects an active alarm/s it will send an individual SMS message for each active input to the predefined recipients. E.g. if 4 inputs are active then the on call engineer would get 4 SMS’s.

     

    Message Example

    Each SMS message is created from the M30’s Station ID (in <> brackets) and the inputs individual message and then followed by an *End of Message*.

    E.g. If channel 1 is in alarm the M30 will send a text message as follows:SMS Text Message

    <Packs Infotel Office> Channel 1 Alarm Condition *End of Message*

    or

    <Sunningdale Landfill> Mains Failure Boiler one *End of Message*

    For more information of the SMS upgrade visit the SMS Feature page or the SMS section on our Blog.

     
  • M60 Alarm Dialer 10:42 am on February 11, 2013 Permalink |
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    How to Choose an Alarm Speech Dialer 

    How to Choose an Alarm Speech Dialer for Remotely Monitoring your Business.

    In today’s world where business owners need to look after penny, you need to know the product you buy is not only suitable for the task, but it will meet the needs of any insurance or regulatory bodies and it is value for money.

    First what is an Alarm Dialer?

    An Alarm Dialer is an electronic device that monitors signals\alarms\events and then when that signal changes will send a communication normally a voice message via the telephone network. The signals can be wide ranging from intruder systems, power failures, high/low How to Choose an Alarm Speech Dialertemperatures, equipment failures etc.

    They are often used in remote or unmanned locations or when it is critical that an onsite event is communicated quickly. For example you might need to know that there is an intruder in a shop or a high temperature alarm in a poultry shed or that the drug research freezers have failed.

     

    The four most common types of Alarm Dialer;

    Domestic

    Domestic alarm dialers normally have 1 to 4 separate inputs, they don’t include a battery backup and their components are not protected against the spikes or surges you might find on an industrial site.

    Industrial

    Industrial alarm dialers tend to have large ranges of separate inputs, with some reaching 56. Integrated battery backups are fitted as standard to protect against power cuts, surge protection and high grade electronics mean the units are repairable and are more reliant against electrical problems.

    They tend to have many advanced features that felicitate business users, such as automatically changing the telephone numbers to the person who is currently on call.

    Wireless/GSM

    In remote locations it may be cost prohibitive to have a land line fitted just for your alarm system or you might have reliability problems such as lines going down in the snow or high winds. If the system is for a high security premises then you might be worried about the land line being cut. In these cases a dedicated GSM Alarm Dialer would be appropriate. GSM Alarm dialers use the GSM Mobile/Cell phone networks to send alarm messages instead of the land line networks. Some more advanced dialers can use both the land line, and the gsm networks switching between the two as the need arises.

    Multi Channel

    If you have a large site with multiple alarms with varying degrees of importance then you should think about getting a multi channel Alarm Dialer. Multi channel machines tend to have more than 4 channels with some ranging up to 56. Each channel or input has its own individual speech message and visual indicator. This means when it phones you at 3 o’clock in the morning you can differentiate between the channels and make a decision of whether it can wait until the morning or if you need to rush in now. When you do arrive on site you can look at the front of the machine and see where on the site the fault lies.

    Remember if you don’t buy the right type of Alarm Dialer not only might you be left in the dark when an event occurs but you might not be covered by your insurance.

     

    For More Information on our Industrial M30  Emergency Alarm Dialler and how it can help protect your business,  please Contact us or visit check out the M30 Alarm Dialler Standard Features and Alarm Dialler Optional Features Pages.

     

     
  • M60 Alarm Dialer 11:46 am on February 6, 2013 Permalink |
    Tags: , , Manuals   

    Updated M30 Alarm Autodialler Manuals 

    To welcome in 2013 we have reissued the M30 Installation and Operating Manuals with all the latest features and enhancements that have been made over the last couple of years – Including the SMS Autodialler Upgrade.

    M30 Manuals

    M30 Manuals

    To download or view the new 2013 Manuals go to our Data sheet / Manuals Page or click the links below

     

    2013 M30 Autodialler Installation Manual

     

    2013 M30 Operating Manual

     

     

     

     

    For More Information or help on our M30 Autodialler please Contact us or check out the M30 Autodialler FAQ Page.

     

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